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Contacts of the Customer Ombudsman

Customers can contact the Customer Ombudsman using various means of communication.

Customers should present their questions in the fullest possible way, and also indicating at least one contact for us to reply, as well as their available hours should it be necessary to obtain further clarification.


General Contacts

808 209 920

provedoria@jeronimo-martins.pt (preferential channel for first contact)

Address: Rua Actor António Silva, 7, 1600-404 Lisbon


When sending an email, and if the contact is successful, you will immediately receive a confirmation message.

Should you choose to send a letter by post, you should write it in block capitals and send it with acknowledgement of receipt.

You can also contact the Customer Ombudsman by telephone. This line is available for personalised service on weekdays from 10 a.m. to 6 p.m. During other periods of contact, your call will be forwarded to an automatic answering service where you may leave a message.