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Contacts of the Customer Ombudsman

Customers can contact the Customer Ombudsman using various means of communication.

Customers should present their questions in the fullest possible way, and also indicating at least one contact for reply, as well as available hours should it be necessary to obtain further clarification.


General Contacts:

provedoria@jeronimo-martins.pt (preferential channel for first contact)

When sending an email, and if the contact is successful, you will receive a confirmation message.

808 209 920

+351 210 184 488

These lines are available for personalised service on weekdays from 10 a.m. to 6 p.m. During other periods of contact, your call will be forwarded to an automatic answering service where you may leave a short message, including your personal details for further contact.

Address: Rua Actor António Silva, 7, 1649-033 Lisbon

Any written correspondence should be posted by means of registered letter with acknowledgement of receipt and written in a legible way, preferably in capital letters.