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JM Share > 15,970 1,27 % 27/03/2017, 16:37 GMT

Our Publics

We build long-lasting partnerships and quality and trustful relationships with consumers, suppliers, partners and employees, among other stakeholders.

With a view to continuous improvement, we have furthered our involvement with all stakeholders, using specific communication channels, endeavouring to ensure greater alignment with their needs and expectations.

In order to ensure compliance with and disclosure and reinforcement of the Principles of Corporate Responsibility, the Group has two independent Committees: the Corporate Governance and Corporate Responsibility Committee, which work with the Board of Directors, and the Ethics Committee, which monitors the disclosure of and compliance with the Code of Conduct by all the Group's Companies.

In addition, we also provide other interfaces and communication channels directed at the various publics with whom we maintain relations, such as the Investor Relations Office, the Communications and Corporate Responsibility Department, and the Human Resources Departments, the Customer Ombudsman and Customer Services of the Companies, as well as other entities that are part of the Group.
 

Stakeholders

Interfaces

Communication Channels

Shareholders and investors Investor Relations Department,Communications and Corporate Responsibility Department and Ethics Committee. Corporate Website, e-mail, Annual Report, financial releases, meetings, conferences, roadshows, Investor's Day and Shareholders' Meetings.
Official bodies, supervising entities and local councils Investor Relations Department, Tax Departments, Legal Departments, Communications and Corporate Responsibility Department, Institutional Relations Department and Ethics Committee. Corporate website, e-mail, meetings and post.
Suppliers, business partners and service providers Commercial, Marketing, Quality and Food Safety, Environment, Development of Private Brand, Regional Operations, Technical, Expansion, IT Departments and Ethics Committee. JM Direct Portal, follow-up visits, Quality and Food Safety audits, business meetings and direct contacts.
Employees Human Resources Department, Training School, Ethics Committee, Communications and Corporate Responsibility Department. Employee Assistance Services, telephone lines, internal magazines, Intranet, corporate website, operational and management meetings, annual performance appraisal, training sessions, internal environment surveys and Open Letter.
Customers and consumers Customer Services, Customer Ombudsman and Ethics Committee. Toll-free phone lines, e-mail, corporate website and post.
Local communities Communications and Corporate Responsibility Department, Stores, Distribution Centres and Ethics Committee. Follow-up visits, meetings, protocols and partnerships/patronage.
Journalists Communications and Corporate Responsibility Department and Ethics Committee. Corporate website, press releases, press conferences, meetings and Annual Reports.
NGOs and associations Communications and Corporate Responsibility Department, Institutional Relations Department and Ethics Committee. Follow-up visits, meetings and partnerships/patronage.